Notice of T-Card suspension due to incorrect T-Card authentication

2022.07.27 Announcements
Culture Convenience Club Co., Ltd.

On Tuesday, July 12, 2022, we confirmed that an incorrect authentication occurred when a card that did not have T card functionality was presented at a T Point partner store, and that the registration information, T points, and T money of some T Member customers may have been used by an unexpected third party. After investigating the situation regarding this incident, we confirmed that there was a risk of third-party use. In order to protect customer information and avoid financial damage, we suspended the 124 affected T-Cards on Wednesday, July 27th.

If you have an affected T-Card, the T-Card Support Center will contact you by phone and then send you a new T-Card. Please note that there are some services that cannot be transferred to the new T Card.

We sincerely apologize for any inconvenience caused. We would appreciate your understanding.

Date of confirmation of incorrect authentication: Tuesday, July 12, 2022

■Date of suspension: Wednesday, July 27, 2022

■ Number of suspended T-Cards: 124

Inquiries regarding this matter
T Card Support Center (9:30am - 6pm / Open all year round)
・For inquiries regarding this matter, please contact: 0120-456-794
・For other inquiries: 0570-029-294