Get advance notice of the return date for items rented from TSUTAYA! "Return Date Notification Email" service starts today, August 1st.

2011.08.01 Press Releases
Culture Convenience Club Co., Ltd.

Culture Convenience Club Co., Ltd. (Tokyo Headquarters: Shibuya-ku, Tokyo; President and CEO: Muneaki Masuda; hereinafter referred to as "CCC"), which operates 1,413 TSUTAYA stores nationwide, will launch a new email service for its members today, August 1 (Monday), called "Return Date Reminder Email," which will remind (re-notify) members of the due date for returning rental items.

The "Return Date Reminder Email" is a service that addresses customer feedback such as "I accidentally forgot the return date of the rented item and missed the return deadline." To receive this notification, please register as a member on TSUTAYA online and apply via the registration page (http://tsutaya.jp/rrm/). We will send an email to the PC, mobile phone, or smartphone of those who have opted in to receive emails. The email delivery date can be selected by the user from the day of the scheduled return date up to three days prior.

Last year, TSUTAYA launched a nationwide service that allows customers to return items rented from stores via postal mail. This "Return Date Reminder Email" service is a new service that, like the "Postal Return" service, allows customers to enjoy the unique selection and store layout of TSUTAYA stores without having to worry about the hassle of "returning" items.

Furthermore, CCC offers O2O (Online To Offline) services such as coupons and apps to make entertainment more convenient and affordable. We will continue to expand our services, such as this "Return Date Reminder Email," and offer suggestions that allow customers to enjoy the unique product selection and services that only our stores can provide.

[Regarding the email notification about the return date]
- Registration (free) with TSUTAYA online is required to use the email notification service for return dates.
- If a valid T-CARD number is not registered, you will not be able to receive emails.
- The email notification regarding your return date is based on the return status as of closing time the previous day. If you use return services such as mail return, convenience store return, or store-to-store return, you may receive an email after returning the item. Please be aware of this in advance.
- Email delivery may not be possible due to the start, cancellation, interruption, or delay of this service.
Regardless of whether you receive this email or not, please be responsible for managing returns and any extensions or associated additional charges yourself.
Please be sure to check the return date on your receipt.
- If the T-CARD number registered with TSUTAYA online is different from the T-CARD number you are using, you will not be able to use this service.
- Some cards cannot be used.
The return dates and other dates listed in this service indicate the due date for return. The return deadline varies by store, so please check with your local store.
This service will be delivered using members' personal information in accordance with the rental terms and conditions.
- Some stores may not be participating.
- If you return the item on the same day, you will not receive an email notification.
- Emails will not be sent on days when the store is closed, such as during temporary closures or regular holidays.

Documents related to this matter

TSUTAYA will notify you in advance of the return date for items you rented.

Inquiries regarding this matter

Culture Convenience Club Co., Ltd.
Public Relations Representative: Takahashi
TEL: 03-6800-4464／FAX: 03-3760-6020