Announcement of the establishment of the "Customer Information Management Committee" and revisions to the T Membership Terms and Conditions

2013.09.27 Press Releases
Culture Convenience Club Co., Ltd.

To our customers

Thank you for always using TSUTAYA, T-POINT, and T-CARD services. Thanks to your continued support over the years, the number of TSUTAYA member stores has grown to 1,459 stores from 261 companies, and the number of T-POINT partner companies has also expanded to 61,189 stores from 104 companies. We will continue to strive to provide services that enable our customers to realize what they love, what is fun, what is convenient, and what is exciting, as well as to expand our partner companies, so we hope to receive your continued patronage.

◆Establishment of the "Customer Information Management Committee" and important announcements
I: Establishment of the Customer Information Management Committee and its background
II: Planned activities of the "Customer Information Management Committee"
III: Customer Information Management Committee Activities Part 1: Announcement of "Revision of T Membership Terms and Conditions"

I: Establishment of the Customer Information Management Committee and its background

Culture Convenience Club Co., Ltd. (our company) operates in the business domain of proposing lifestyle ideas to customers through a variety of projects and services. To that end, we collect your important "personal information" and use it to plan and provide services.
Recently, there has been growing interest in how "personal information" is handled, and we have received many inquiries regarding our company's management of such information and the contents of our membership terms and conditions. Within government agencies, review bodies have been set up in various places, and experts and government officials are considering legal reforms and regulations regarding the implementation of laws and regulations.
In order to adapt to this environment, as a business that handles important personal information of our customers, we have established an internal organization called the "Customer Information Management Committee."We will continue to expand the functions of this committee in order to remain a business that handles the information entrusted to us appropriately in line with social trends.
We will also work to ensure that the status of deliberations and activities of this committee is promptly disclosed and explained.
The name "Customer Information Management Committee" also has meaning. Each of the following has a meaning: "① Customer Information," "② Management," and "③ Committee."

①Customer information
This means that we are not limited to "personal information" as defined in the Personal Information Protection Act, but also cover all information about individuals, including privacy information such as usage history of services and behavioral history.
②Management
The information we receive will be used for planning and improving our services to make them more convenient for our customers. However, rather than making individual decisions about how to handle customer information based on the convenience of each business manager or individual case, we will have the ability to oversee and manage it from a common perspective to ensure that it is used appropriately.
③ Committee
This means that we have made it a cross-business organization that includes group subsidiaries, and have been conscious of maintaining a neutral position. We also gathered committee members who are experts in various fields, and made sure to structure the committee so that biased judgments would not be made from any particular department. In addition, we will also involve advisors from outside the company in order to incorporate information from around the world.

II: Composition and planned activities of the "Customer Information Management Committee"

(1) Committee members:
Chairman: Director and CPO
Committee members: Legal Officer, Information Management Officer, IT Officer, CRM (Customer Service) Officer, T-POINT Business Representative, TSUTAYA Business Representative, Media Business Representative, Public Relations Officer, Membership Base Officer
External advisors: experts in various fields

(2) Main activities (planned):
1. Deciding on the CCC Group's policy regarding the handling of personal information, and formulating and reviewing various regulations. (For example, revising the "T Membership Terms and Conditions" and restructuring the "Privacy Policy")
② Management and control of the use of "customer information" (e.g., setting standards for content and methods of use)
3) Control of responsibility such as a task force in the event of an emergency such as a leak or fraud
④ Support for internal educational activities (e.g., support for study sessions, consideration of reflecting this in the evaluation system, etc.)
⑤ Publicity activities (e.g., updating explanations of our company regulations to customers)

III: Customer Information Management Committee Activities Part 1: Announcement of "Revision of T Membership Terms and Conditions (including related terms and conditions)"

Along with the establishment of the committee, we would like to inform you about the revision of the "T Membership Terms and Conditions," which we have received many inquiries about.

Revision summary:
The main revisions were made in the following three areas:

①Review of the scope of joint use of personal information
The T Membership Terms and Conditions state that "point program participating companies" are joint users of T Members' personal information. However, in terms of actual safe operation, our company and its group subsidiaries have always been the primary users of personal information, and we have limited the information to prevent it from being spread to multiple companies.
Among the opinions we have received from customers and various parties, there has been one that states, "It is difficult to read the control function from the wording of the terms and conditions. On the contrary, it can be understood that by multiple companies mutually providing T Members' personal information, personal information is being stored and used everywhere."Our company had no such intention, and we have not actually operated in that way. Therefore, taking your comments into consideration, we have revised the purpose of joint use among participating companies in the points program to reflect the actual situation, so that our usage patterns are properly communicated to customers. With this revision, the shared use has been made for the following two purposes.
1) To ensure the smooth operation of services for T members as defined by our company, such as "T-CARD issuance operations," "T-POINT allocation and usage management," and "T-CARD store-forgotten notification."
2) To the extent necessary for customer inquiries

② Supplementary explanation of the purpose of use of personal information
This revision does not change the scope of purposes for which personal information has been used that we have previously stated. To make this clear, we have added an explanation to the wording of the previous regulations.

③Description of the use of non-personally identifiable information
As each institution is currently considering how to handle data that has been declassified as non-personal information, we have first decided to provide as much information as possible to alleviate customer concerns, from the perspective of "strengthening explanations to customers (ensuring transparency)."We have not made any major revisions so that customers will not perceive that there will be major changes to how we use personal information.
With regard to such data, we will keep abreast of future legislation and other changes and respond promptly to any changes.

Please note that this revision to the provisions regarding the handling of personal information in the T Membership Terms and Conditions is not final, and we will continue to make improvements to provide peace of mind to our customers, taking into account reviews of laws and regulations and advice from relevant ministries and agencies.

We will revise the terms and conditions to reflect the above.

■Name of applicable terms and conditions
・T Membership Terms and Conditions
・Point service terms of use
・TSUTAYA Franchise Chain Rental Terms of Use

■Revised on October 1, 2013

For the full text of the terms and conditions, please refer to the attached comparison table before and after the revision.
p.1-5　T Membership Terms and Conditions
p.6-7　Point Service Terms of Use
Pages 8-10 TSUTAYA Franchise Chain Rental Terms of Use

Materials related to this matter

Comparison table before and after revision

Inquiries regarding this matter
■ Inquiries about the "Customer Information Management Committee"
Culture Convenience Club Co., Ltd.
Public Relations Officer: Ando
TEL: 03-6800-4464

■ Inquiries about the terms and conditions
T-CARD Support Center
TEL: 0570-029294
Reception hours: 10:00-21:00 (open all year round)